If you are unhappy with the service we have provided then you have the right to complain. The Legal Ombudsman Service has been operational since October 2010 and is responsible for ensuring that complaints are dealt with appropriately.
Should you have a complaint, before contacting the Legal Ombudsman, you must first provide us notice of your complaint. The Legal Ombudsman will allow us eight weeks to resolve the matter. If after eight weeks you are still dissatisfied you can then request the Legal Ombudsman to review your complaint. For more details about the Legal Ombudsman, please visit the Legal Ombudsman website www.legalombudsman.org.uk